A leading Payment Bank partnered with White Globe to enhance the capabilities of its Finance and Customer Service teams across Europe, Africa, and Asia. Operating in a highly regulated and customer-centric industry, the organisation sought a robust Multilingual E-Learning Solution to ensure compliance, improve customer engagement, and streamline financial operations.
White Globe designed customised Compliance Training Modules, focusing on anti-money laundering (AML), know-your-customer (KYC), and data protection regulations. These localised courses empowered the Finance team to navigate regional compliance requirements effectively while ensuring global standards【828†source】【829†source】.
For the Customer Service team, White Globe introduced interactive courses on Cultural Sensitivity Training and Customer Interaction Skills, enabling staff to address diverse customer needs in their preferred languages. Modules on Service Excellence ensured consistent, high-quality customer support across regions.
Gamified assessments, multilingual webinars, and certification programmes fostered engagement and validated expertise. Mobile-friendly modules provided flexibility for on-the-go learning, making training accessible to all employees.
This partnership enabled the Payment Bank to maintain compliance, enhance customer satisfaction, and optimise operational efficiency, setting a benchmark for multilingual training solutions in the financial sector. White Globe’s e-learning solutions bridged linguistic and cultural gaps, fostering global excellence.
To request a copy of the case study, please email
sales@whiteglobe.co.in
