A leading Contract Research Organisation (CRO) partnered with White Globe to address the training needs of its Customer Services Team across Europe, Africa, and Asia. With a mission to provide seamless support to clinical trial stakeholders, the organisation required a Multilingual E-Learning Solution to equip its team with the necessary skills and knowledge while ensuring compliance with global standards. White Globe developed tailored Customer Education and Engagement Training modules, localised into multiple languages, to help the team communicate effectively with diverse trial participants and stakeholders. These modules focused on patient education, explaining trial processes, potential risks, and rights in culturally sensitive ways. Interactive e-learning tools enabled the team to master informed consent procedures, ensuring clarity and understanding among trial participants. Compliance and GCP (Good Clinical Practice) Training ensured adherence to global regulatory standards, bolstered by multilingual certification programmes. To enhance engagement, White Globe introduced real-time multilingual webinars and case-study-based learning modules, addressing common challenges faced during clinical trials. Gamified assessments ensured retention, while mobile-friendly content allowed for flexible learning schedules. This partnership empowered the CRO’s Customer Services Team to deliver exceptional support, build trust with participants, and maintain high standards in clinical trial management, setting a new benchmark in the industry.
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A global Contract Research Organisation (CRO) sought to expand its client base and streamline communication across Europe, Africa, and Asia. The Quality & Management team faced the challenge of meeting regulatory standards, delivering complex data, and building trust with clients in diverse languages. White Globe stepped in with tailored multilingual marketing solutions. White Globe localised the CRO’s website, ensuring culturally nuanced service descriptions, case studies, and blog content in over 30 languages. Multilingual SEO strategies enhanced visibility in target markets, driving significant web traffic. To support compliance and client outreach, White Globe translated brochures, whitepapers, and regulatory documentation, guaranteeing precision and adherence to local guidelines. Video marketing campaigns, including trial highlights and educational materials, were subtitled and dubbed to communicate effectively with stakeholders globally. Social media campaigns were localised to amplify the organisation’s presence on platforms like LinkedIn and Twitter, engaging audiences with culturally relevant content. The results were transformative: increased client engagement, expanded global reach, and strengthened regulatory compliance. White Globe’s multilingual expertise enabled the CRO to navigate complex linguistic landscapes, build trust, and establish itself as a leader in advancing research and innovation on a global scale.
To request a copy of the case study, please email sales@whiteglobe.co.in