A leading global bank aimed to elevate its operations and customer service experience across Europe, Africa, and Asia. Facing the complexities of diverse linguistic and cultural landscapes, the bank partnered with White Globe for multilingual marketing solutions.
White Globe localised the bank’s website, mobile app, and online portals into over 30 languages, enabling seamless digital interactions for customers worldwide. By adapting customer support materials, including FAQs, instructional videos, and chatbot dialogues, White Globe ensured a personalised and effective service experience. Video marketing content, such as tutorials on new services and financial literacy initiatives, was expertly subtitled and dubbed, making it accessible to a global audience.
The Operations team leveraged White Globe’s transcreation services to adapt marketing campaigns, ensuring culturally relevant messaging while maintaining brand consistency. Localised surveys and feedback forms helped capture valuable customer insights, driving service enhancements. For targeted digital advertising and email marketing, White Globe created engaging multilingual campaigns that boosted customer engagement and loyalty.
The results were transformative—enhanced customer satisfaction, expanded global reach, and a seamless experience across diverse markets. White Globe’s solutions enabled the bank to deliver excellence in multilingual communication, solidifying its position as a trusted partner in financial services worldwide.
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