Possessing a multilingual chatbot or virtual assistant is now essential to expand your audience globally. This gives the user a sense of belonging and provides them with relevant information. The tools and code that enable a computer to simulate and carry out conversational encounters with people make up conversational AI. Now that businesses are expanding their markets in order to increase revenue, they may see the advantages of speaking both local and foreign languages when dealing with clients. Chatbots that speak many languages are ideally suited to manage various languages. Depending on the demands of the customer, a single chatbot can handle multiple languages and switch between them. Clients can communicate with your chatbot in their own language, which simplifies the customer care process.
Utilize our sentiment analysis function to determine brand affinity, consumer intent, loyalty, and churn detection in order to develop innovative customer retention strategies. With our cognitive experience platform, where human intelligence and artificial intelligence meet to give a comprehensive, automated assistance solution, create new interaction paradigms. A consistent customer experience is made possible by the platform’s integration with all customer channels, including voice, email, chat, and websites across devices.
White Globe’s Multilingual Conversational AI Services translates all aspects of omnichannel messaging support, fallback options, and sentiment analysis to add value to conversations. In addition to many other functions, it has Natural Language Processing, Auto Language Detection, Live Translations, and a Seamless Language Switch. As a result, the user has a pleasant and simple experience instead of a robotic and cold response.
Our partners can have an omnichannel presence by virtue of the fact that our bots can be used on various platforms. White Globe’s bots can now be used to proactively engage clients across platforms and languages thanks to our multilingual capabilities!
There are several advantages of using White Globe’s Multilingual Conversational AI services, including:
Improved Customer Experience: Businesses may communicate with clients who speak different languages by using multilingual conversational AI. This could enhance customer satisfaction and the overall customer experience.
Cost-Effective: Conversational AI that speaks many languages replaces the need for firms to recruit expensive multilingual customer service agents. Instead, organizations can employ a single AI solution across many languages to communicate with customers.
Increased Efficiency: Many consumer enquiries can be handled at once by multilingual conversational AI, which can also deliver real-time responses. This can speed up response times and increase the effectiveness of customer service operations.
Increased Accuracy: Natural language processing (NLP) is used by multilingual conversational AI to comprehend and reply to client questions. This can lower the possibility of misunderstandings and increase the precision of customer service responses.
Competitive Advantage: By delivering multilingual customer care, organizations can differentiate themselves from competitors who only offer support in a single language. Businesses may gain a competitive edge as a result and may be better at attracting and keeping clients who speak other languages.
Sheetal has more than 20 years of experience and has worked in very Senior Roles in Customer Service, Operations, Process Improvement and Learning Management in Telecom and Consumer Electronics industry. She has handled varied roles as Head-Training, Culture and Organisational Development in one of the leading Electronics and Consumer Appliances Company, Head-Global Contact Centre and Head Customer Service for large telecom companies. Sheetal is a certified TL 9000 Internal Auditor and a Certified Six Sigma Green Belt. She has completed her MBA in Marketing and Post-Graduation in Advertising, Marketing and Communication from a leading Business School in India.
Kummar is a highly experienced Business Leader with deep domain experience in the ICT, Telecom, and BFSI industry. With over 25 years of experience, out of which the last ten years as a CEO of large and medium size businesses, he has an impressive track record with visible achievements of value creation in setting-up and growing multiple start-up organizations into large businesses from start-up phase to more than INR 750 Crores in Revenue. Kummar has demonstrated strong leadership skills, with the ability to navigate an organisation to achieve results and drive change. Kummar is an MBA from one of the top Global Business School’s and is also a Chartered Financial Analyst (CFA) charter holder from USA.
Vidya has consistent track record of delivering results with a focus on people as the key assets of the business. She has more than 20 years’ experience in business development, marketing and customer service with reputed Banks, Financial Institutions, Insurance and Automobile companies. She set-up the channel partners programme for a large Bank in India. She led the launch of an Automobile Brand in India. She has demonstrated exemplary skills in maintaining a balanced focus on sales, revenue growth, customer service and cost optimisation. She is an MBA from a Leading Business School in India and holds a Bachelor’s Degree in Electronics and Communication.
Amit is an entrepreneurial executive with a track record of delivering results with more than 20 years’ experience in Automobile and BFSI Industry in India, Asia Pacific and EMEA region. He has extensive experience of managing a business unit Profit and Loss, in selling in Corporate, Retail and Channel Market, with an exposure in launching new Products and Services both in Domestic and International Markets. He has proven ability to manage large Business Development teams in the Asia Pacific and EMEA Region and has managed top line and bottom-line responsibility. He has a Bachelor’s degree in Business Studies and is an MBA from a premier Business School in India.